Last updated: 9 June 2026
BN Electrical Contractors Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote, or use our electrical, alarm, CCTV or related contracting services.
This policy is intended to comply with the UK General Data Protection Regulation, the Data Protection Act 2018 and relevant UK privacy laws.
1. Who we are
BN Electrical Contractors Ltd is an electrical contractor providing domestic and commercial electrical services, including electrical contracting, alarms, home security and CCTV security services.
For the purposes of data protection law, BN Electrical Contractors Ltd is the “data controller” of the personal data we collect and use.
You can contact us about this Privacy Policy or your personal data using:
Email: sales@bnelectrical.com
2. Personal data we collect
We may collect and use the following types of personal data:
Contact details: your name, address, email address and telephone number.
Enquiry information: details you provide when requesting a quote, booking work, asking a question, or contacting us through our website, by email, by phone, or in person.
Service information: details about the work you ask us to carry out, including property address, access arrangements, job notes, photographs where relevant, certificates, reports and invoices.
Business customer information: contact details for staff, contractors, suppliers, property managers, landlords or other business contacts.
Payment and transaction information: invoice details, payment records and related accounting information.
Website usage information: technical information such as IP address, browser type, device information, pages visited, and how users interact with our website.
CCTV, alarm or security-related information: where relevant to the services we provide, we may process information relating to the installation, maintenance or support of CCTV, alarm or security systems. We do not use customer CCTV footage for our own purposes unless this is necessary to provide a requested service, investigate a technical issue, comply with legal obligations, or protect our legal rights.
3. How we collect your personal data
We may collect personal data when you:
- contact us by phone, email, website form or social media;
- request a quote or arrange a site visit;
- become a customer, supplier or subcontractor;
- provide information during a project or service visit;
- make a payment or receive an invoice;
- visit or use our website;
- correspond with us about our services.
4. How we use your personal data
We use personal data for the following purposes:
- to respond to enquiries;
- to provide quotes and estimates;
- to arrange appointments, site visits and call-outs;
- to carry out electrical, alarm, CCTV and related services;
- to manage customer relationships;
- to issue certificates, reports, invoices and payment records;
- to keep business, tax and accounting records;
- to manage suppliers, contractors and subcontractors;
- to improve our website and services;
- to handle complaints, disputes or legal claims;
- to comply with legal, regulatory and insurance obligations;
- to protect the safety, security and integrity of our business, customers and systems.
5. Lawful bases for using your personal data
We only use personal data where we have a lawful basis to do so. Depending on the circumstances, we may rely on:
Contract: where we need to use your information to provide a quote, carry out work, manage a booking, issue an invoice, or deliver our services.
Legal obligation: where we need to keep accounting, tax, health and safety, insurance, certification or regulatory records.
Legitimate interests: where it is necessary for running and improving our business, responding to enquiries, managing customer relationships, recovering debts, protecting our legal rights, preventing fraud, maintaining website security, and administering our services.
Consent: where we rely on your permission, for example for certain types of marketing communication or optional cookies. You can withdraw consent at any time.
6. Marketing communications
We may contact existing customers or business contacts about similar services where permitted by law. You can ask us to stop sending marketing communications at any time by contacting us at sales@bnelectrical.com.
We will not sell your personal data to third parties for marketing purposes.
7. Cookies and website analytics
Our website may use cookies or similar technologies to help the site function, improve user experience, understand website traffic and support security.
Cookies are small files placed on your device. Some cookies may be necessary for the website to work properly. Others, such as analytics or marketing cookies, should only be used where legally permitted and, where required, with your consent.
You can usually manage or disable cookies through your browser settings. If your website uses analytics, tracking pixels, embedded maps, videos, or advertising tools, you should add details of those tools here.
8. Who we share personal data with
We may share personal data with trusted third parties where necessary, including:
- accountants, bookkeepers and professional advisers;
- IT, website hosting, email and cloud service providers;
- payment processors and banks;
- suppliers, subcontractors and engineers involved in providing services;
- certification bodies, regulators or trade bodies where relevant;
- insurers, legal advisers, debt recovery agents or dispute resolution bodies;
- law enforcement, courts, HMRC or other public authorities where required by law.
We only share personal data where necessary and appropriate.
9. International transfers
We aim to store and process personal data within the UK or European Economic Area where possible. Some service providers, such as cloud, email, analytics or website providers, may process data outside the UK.
Where personal data is transferred internationally, we will ensure appropriate safeguards are in place, such as UK-approved contractual protections or other lawful transfer mechanisms.
10. How long we keep personal data
We keep personal data only for as long as necessary for the purposes set out in this policy.
Typical retention periods may include:
- enquiry records: up to 2 years after the last contact;
- customer and job records: up to 7 years after the work is completed;
- invoices, accounting and tax records: usually 6 years plus the current financial year;
- certificates, reports and compliance records: for as long as needed for legal, insurance, safety or regulatory purposes;
- supplier and contractor records: up to 7 years after the relationship ends;
- complaint or dispute records: for as long as needed to resolve the issue and protect legal rights.
We may keep some information for longer where required by law, insurance, certification requirements, or where a legal claim may arise.
11. How we protect your personal data
We take appropriate steps to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. These steps may include secure systems, password protection, restricted access, staff awareness, secure record keeping and appropriate technical safeguards.
No website, email or online system is completely secure, so we cannot guarantee absolute security. However, we take reasonable steps to protect the information we hold.
12. Your data protection rights
Under UK data protection law, you may have the right to:
- request access to your personal data;
- ask us to correct inaccurate or incomplete data;
- ask us to erase your personal data in certain circumstances;
- ask us to restrict how we use your data;
- object to certain uses of your data;
- request transfer of your data to another provider in certain circumstances;
- withdraw consent where we rely on consent;
- complain to the Information Commissioner’s Office.
The ICO highlights that privacy notices should tell individuals about these rights, including the rights of access, rectification, erasure, restriction, objection and data portability where applicable. (ICO)
To exercise your rights, contact us at sales@bnelectrical.com.
13. Complaints
Please contact us first if you have any concerns about how we use your personal data. We will try to resolve your concern promptly.
You also have the right to complain to the UK Information Commissioner’s Office, which regulates data protection in the UK.
14. Third-party websites
Our website may contain links to third-party websites, plugins or services. We are not responsible for the privacy practices or content of third-party websites. You should read their privacy policies before providing them with personal data.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on our website with a revised “Last updated” date.